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5 Books to Help You

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This book is a great read if you are a manager or a supervisor; even if it is only  for a day. It will provide you with a step-by-step method of acquiring practical management skills. Author, Deborah L. Whitworth, has been a human resource manager for over 20 years. She has seen it all! She believes that management isn’t rocket science but a process, where the manager acts as a good role model. to do the right thing, but unfortunately, nobody has told you what the right thing is! This book teaches by example and shows you how to manage yourself, so you can be free to manager others. 144 pages, ISBN 978-1-55270-146-1 softcover,  $24.95 ($US)  MORE INFO

How to Deliver Excellent Customer Service

A Step-by-Step Guide for Every Business

By: Julie Olley

A pre-designed workbook approach for businesses that wish to develop, implement, analyse and follow-up customer service projects. Step-by-step "HOW TO:" ideas and sample formats are included The suggestions can be implemented over time. Author, Julie Olley, was formerly National Manager of Quality Assurance with a major international travel organization. She has designed several curricula for The Canadian School of Management and International Business. 160 pages, Softcover; ISBN 978-1-55270-045-6: $26.95 ($US).  MORE INFO   

Jump Start Your New Employees

Get the Most Out of New Hires 

From Their First Day on the Job!

By: Julie Olley

An organizational tool for various employee transitions with suggested steps to boost initial productivity of new employees from their first day on the job; to minimize the impact on your customers and identify training needs. Also, to professionally handle departing employees while maintaining security and company property. How employee transitions can be used to create a positive impact on your customers.  64 pages, softcover; ISBN 978-1-55270-084-4; $12.95 ($US).   MORE INFO   

Salary Administration

This book shows you how to implement a practical salary administration scheme for your employees. It is written in an easy to follow, step-by-step format that you can easily adapt. It contains numerous examples, together with practical exercises to assist you in understanding the concepts involved.  164 pages; ISBN 978-1-55270-085-3; softcover: $39.95 ($US).      MORE INFO   

Shoplifting, Security, Curtailing Crime -  

Inside & Out

By: Don Lunny

If you are a shopkeeper or business owner, this practical, hands-on book will alert you to the alarming theft rates you may be exposed to. From petty theft, bad checks to armed robbery, you get advice on dealing with the situation and how to train staff. Discusses internal theft by employees - how you can recognize it and how to reduce it. If it alerts you to just one problem, it could pay for itself many, many times over. 115 pages; softcover; ISBN 978-0-920847-66-4: $29.95 ($US).     MORE INFO   

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